PHONNET – Help Center

help center

Questions / Answers :

Frequently Asked Questions

How can I make changes to my PHONNET order?

How do I know if my PHONNET order was placed successfully?

I’ve placed an order, but it says "On Hold" when I check its status. What’s wrong?

Why I can't receive my order confirmation email?

How long does PHONNET take to ship?

Will COVID-19 affect my PHONNET order?

How do I track my PHONNET order?

I’ve ordered a few items but I can’t find all of them. Where are the missing cases?

How do I shop a phone case?

It has been a few months after my order was shipped and the tracking link provided has expired. I’m afraid that my PHONNET parcel may have been lost. Can I get a refund?

Does PHONNET offer free shipping internationally?

Does PHONNET accept bulk purchases?

I’ve missed a PHONNET promotion campaign for a recent order I placed. Can I still enjoy the offer?

Can I apply 2 promo codes on the same order?

Are PHONNET cases protective?

How much are PHONNET cases?

Are PHONNET cases worth it?

Are PHONNET glitter cases safe?

Do phone cases cause overheating?

What are PHONNET cases made of?

Can you please make sure that the background of my case is in Gold/Silver/Space Gray/Midnight Green color?

How do I get my PHONNET case off?

Do PopSockets stick to PHONNET cases?

Do PHONNET cases work with wireless charging?

Are PHONNET cases heavy?

How thick are PHONNET cases?

I have a Samsung Galaxy series device (e.g., S8, S9, S10…etc), and there are multiple models for different carriers (e.g. AT&T, Verizon). How do I know which case is the right one?

What payment methods do you accept?

Do you accept AMEX Gift Card / Visa Gift card?

Can I use JCB credit card to check out?

I received an error message when I checked out. What should I do? / What does "Invalid transaction error" or "Something wrong with your credit card, please call card center for help: Transaction Not Allowed" mean?

When I proceed to checkout, it says “A match of the Shipping Address City, State, and Postal Code failed.” What should I do?

Is PHONNET an American company?

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